Privacy Policy

1. Information We Collect

Information You Provide Directly:

• Account registration information: name, email address, password, and date of birth
• Profile information: bio, location, preferences, and photos
• Payment and billing information for subscription services
• Communications with providers or other users through the Platform
• Reviews, ratings, and feedback you submit
• Customer support communications and inquiries

For Provider Accounts:

• Professional credentials and certifications
• Government-issued ID and verification selfie for age and identity verification (18+)
• Business information: services offered, pricing, availability, contact details
• Professional photographs and gallery images
• Subscription and billing information

Information Collected Automatically:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages viewed, features used, search queries, clicks, and interactions
• Location information: approximate location based on IP address
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

• Provide and improve our directory service
• Connect you with LGBTQ+ affirming practitioners
• Verify practitioner credentials for community safety
• Send service updates and important notifications
• Respond to your questions and support requests

3. Information Sharing and Disclosure

We Do Not Sell Your Personal Information:

FriendlyMasseurs does not sell, rent, or trade your personal information to third parties for their marketing purposes.

When We Share Information:

We may share your information in the following circumstances:

• With Providers You Contact: When you contact a provider through our Platform, we share necessary contact information to facilitate your connection
• Service Providers: We share information with third-party service providers who perform services on our behalf (payment processing, hosting, analytics, customer support)
• Law Enforcement and Legal Compliance: We will fully cooperate with law enforcement agencies, courts, and government authorities. We will disclose your information when:
  • Required by law, subpoena, court order, search warrant, or other legal process
  • Requested by law enforcement in connection with criminal investigations
  • Necessary to investigate, prevent, or take action regarding suspected illegal activities
  • Necessary to protect the rights, property, or safety of FriendlyMasseurs, our users, or the public
  • To enforce our Terms of Service or other agreements
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share information for any other purpose with your explicit consent

Law Enforcement Cooperation Notice: By using our Service, you acknowledge and consent that FriendlyMasseurs may preserve, access, and disclose your account information, content, and communications to law enforcement or government authorities if required by law or if we believe such action is necessary to comply with legal obligations or protect rights and safety.

4. Data Security

We take data security seriously and implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encrypted storage of sensitive information
• Secure password hashing
• Regular security audits and monitoring
• Restricted access to personal data on a need-to-know basis
• Provider verification documents are encrypted and accessible only to authorized verification staff

No Guarantee of Absolute Security:

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge and accept that you provide information at your own risk.

Account Security:

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.

5. LGBTQ+ Privacy Considerations

We understand the sensitive nature of LGBTQ+ wellness services. Your searches, favorites, and communications are private. We never share your activity with third parties for marketing purposes.

6. Cookies and Tracking

We use cookies to improve your experience and understand how our service is used. You can control cookie settings through your browser.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You have the right to request correction of inaccurate or incomplete personal information
• Deletion: You have the right to request deletion of your account and associated personal data, subject to legal retention requirements
• Data Portability: You may have the right to receive your personal data in a structured, commonly used format
• Opt-Out: You have the right to opt out of marketing communications at any time
• Object to Processing: You may have the right to object to certain processing of your personal information

Exercising Your Rights:

To exercise any of these rights, please contact us through our support channels. We will respond to your request within the timeframe required by applicable law.

Limitations on Rights:

Please note that certain legal obligations may prevent us from deleting all information. For example, we may retain information necessary for legal compliance, fraud prevention, resolving disputes, or as required by law enforcement.

8. Children's Privacy

PrideTouch is not intended for users under 18 years of age. We do not knowingly collect information from minors.

9. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations.

Specific retention periods include:

• Account information: retained while your account is active and for a reasonable period after deletion
• Transaction records: retained for tax and accounting purposes as required by law
• Communications: retained as necessary for customer support and legal compliance
• Verification documents: retained for compliance and safety purposes

Even after account deletion, we may retain certain information as required by law, for fraud prevention, dispute resolution, troubleshooting, or law enforcement purposes.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

11. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify users of material changes via email to your registered email address or through a prominent notice on the Platform.

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

For privacy questions, to exercise your rights, or for any concerns about how we handle your personal information, please contact our privacy team through our support channels.

By using FriendlyMasseurs, you acknowledge that you have read, understood, and agree to this Privacy Policy.